As required by the UK Data Protection Act of 2018, we follow strict security measures in the storage and disclosure of personal information to prevent unauthorised access. Our site is secure and displays https and a padlock in the address bar.
Payment processing is handled by PayPal. Any sensitive information you send to PayPal, from your computer to their servers is encrypted in transit using the Secure Sockets Layer (SSL) protocol.
You may also pay by credit or debit card which is also secure and encrypted
We will retain the e-mail address & telephone numbers given by you only to notify you of the despatch of your order. We may also on occasions e-mail details of any special offers or promotions to you using this information. We will never pass your details onto third parties.
By using The Candle Guys and providing us with your personal information, you are accepting the privacy practices described in this policy statement.
We may update our Privacy Policy from time to time. Please check back here occasionally. You will always find the latest version posted here. Updates to our Privacy Policy that would affect how we treat your personal information will not apply to information collected before we made the update, unless we first obtain your consent.
We use a number of different cookies on our site. For information on cookies , or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)
We use cookies to track the number of visits. We track anonymously, so no emails or ip addresses are tracked.
To give you the best shopping experience possible we use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These are deemed strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.
First Party Cookies
These are cookies that are set by this website directly.
Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
You can find out more about Google’s position on privacy with regards to its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html
Third Party Cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by ‘addthis’ which adds functionality so you can share links of our products on Facebook.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.